1. Do I have to sign a long-term contract to receive service?
No! At 24 Hour Call Center, your satisfaction is important to us. That’s why we never require any long-term contracts or obligations. You only have to sign a minimal 3-month contract, with no commitment to re-sign. We’re confident that when you choose 24 Hour Call Center service, you’ll naturally want to contract with us in the long-term.

2. Are there any additional fees for equipment or set-up?
Absolutely not! When you contract with 24 Hour Call Center, there are no hidden or additional fees. You only pay for the service plan you request, which is one low monthly payment.

3. Are you a US based business? Where are you located?
Yes, 24 Hour Call Center is a US based and run call center. Our main division is located in New York City, in the heart of Manhattan. However, 24 Hour Call Center satellite locations include Philadelphia, Jacksonville, Miami, and Boston.

4. Do you outsource overseas?
Absolutely not. 24 Hour Call Center only employees live operators located in the US. All live operators are 100% fluent in English; additionally, many live operators are fluent in Spanish in order to best serve our clients.

5. I frequently travel abroad. Will I still have access to my calls?
Yes! 24 Hour Call Center answers and forwards your calls directly to you, wherever you are. All that is required to receive your calls is that your phone has long-distance capability; you can also access messages through smart phone, voice-mail, pager, e-mail, or fax.

6. What if I need to change or update my service plan?
24-Call Center makes it easy to update or change your service plan. In most cases, the change will be updated to your account almost immediately. However, for cancellations, we do ask that you give us a 30-day written notice.

7. Is your service really available 24 Hours?
Yes! 24 Hour Call Center really is open 24 hours a day to answer your calls and forward your messages. When you choose 24 hour Call Center, your business gets a network of live operators that are available around the clock to answer your calls.

8. I’d like to sign up. How long does it take to start service?
While it takes 24 hours to process your request, actual service depends on the complexity of your needs and the service plan you choose. The simplest accounts start service in 24 hours while the most complicated average 4-5 business days.